Underland Offroad products may only be returned with a valid Return Merchandise Authorization number. If upon arrival the box(s) used for shipping show signs of damage refuse the shipment. If upon opening the package the products display signs of scrapes or scratches please send us pictures to: info@underlandoffroad.com. Once received we will determine the next course of action. Please include receipt, freight company, and the best way to contact you.
All claims must be made within 24 hours of the product(s) being received to be considered. Damage claims can be initiated by email or by phone.
When returning a product, the product(s) must be packaged in the same manner as received. Customers may choose to bring product(s) to our warehouse and must call 24 hours prior to arrange a drop off time. Customer will be responsible for return shipping.
There are no returns allowed for fabricated parts. Examples of fabricated parts include bumpers, skid plates, and suspension products. Returns on products that have been purchased online are subject to a 5% fee to cover credit card processing fees. All fabricated parts are sales final. All returned products are subject to a 20% restocking fee. Shipping fees are not refundable. All returned products must be returned in the original packaging. There are no returns on products that have been used, modified, drilled, painted, or installed. All returned products are for store credit only. Defective items may be exchanged for the same item only. Purchaser is advised to insure the returned products for full value. Underland Offroad nor the shipping company will be responsible for loss or damaged shipments being returned. No returns will be accepted after 30 days unless arrangements have been made prior to the 30 days.
